Customer service is one of the most important business segments because it involves direct contact with potential buyers. Exceptional customer service practices can drive sales and improve company’s reputation. According with @MikeSchiemer, these are: Positive Language. Master Time Management. Apply Basic Behavioral Psychology Principles. Calming Approach. Use Advanced Customer Service Technology. Persuasion Skills. Product Knowledge.
Oil investors are buying contracts that will only pay out if crude oil rises well above US$100 a barrel over the next four years “ a clear sign some believe today´s bust is sowing the seeds of the next boom. The options deals, which brokers said bear the hallmarks of trades made by hedge funds, appear to be based on the belief that current low prices will generate a supply crunch as oil companies cut billions of dollars in spending on developing fields.
We all cooperate, but not in the same ways. And now, neuroscience shows that at least some of those differences may be based on sex. A study published today (June 7) in Scientific Reports from researchers at Stanford University showed that different parts of men and women´s brains activated when working together on a simple task, suggesting that the two groups cooperate differently.
A new study suggests that there might be a pretty simple way to increase your performance levels: positive self-talk. The study, published in Frontiers in Psychology, looked at how different psychological techniques affected success while playing an online gaming system. The participants were 44,742 volunteers, 16-92 years old, that were recruited to the project via the BBC Lab UK website.
The truth-telling feature of blockchain makes it enormously useful to banks, which have been among the first to start testing it. Microsoft launched blockchain as a service last year. Smaller companies are building dozens of apps on blockchain, such as one for musicians to track and collect royalties on their works. According to CoinDesk, an online publisher, a couple in Singapore recorded their prenup on a blockchain, specifying that every 10 days, 100 minutes must be spent on a date night, that shopping sprees shall be limited to once per fortnight unless it´s for food, and that [Sayalee] Kaluskar must agree to watch The Walking Dead after [Gaurang] Torvekar finishes watching every season of Seinfeld.
In an astonishing admission, the report said its own investigators were unable to obtain key records or penetrate the activities of secretive "ad-hoc task forces". Mrs Lagarde herself is not accused of obstruction. "Many documents were prepared outside the regular established channels; written documentation on some sensitive matters could not be located. The IEO in some instances has not been able to determine who made certain decisions or what information was available, nor has it been able to assess the relative roles of management and staff," it said. The report said the whole approach to the eurozone was characterised by "groupthink" and intellectual capture. They had no fall-back plans on how to tackle a systemic crisis in the eurozone “ or how to deal with the politics of a multinational currency union“ because they had ruled out any possibility that it could happen. "Before the launch of the euro, the IMF´s public statements tended to emphasise the advantages of the common currency," it said. Some staff members warned that the design of the euro was fundamentally flawed but they were overruled
The 50 companies chosen for this year's Change the World list hail from 22 countries. Use our interactive map to see how the corporations doing good by way of big business are spread out across the globe.
Have you ever wanted to trade something fun, rather than boring stuff like oil, iron ore, or shares? Maybe something like burgers? Now you can — kind of. Burger King in Russia has just announced a new loyalty program using virtual coins called Whoppercoins, which is hosted on the Waves blockchain platform. Waves allows users to swap and trade blockchain tokens which have an inherent value on a peer-to-peer exchange. A supply of 1 billion Whoppercoins have been issued so far, and customers will receive one Whoppercoin for every ruble spent ($1 is 59 RUB). They can redeem one Whopper burger with 1,700 Whoppercoins, which are stored in a digital wallet. While the Whopper cryptocurrency is a bit of a gimmick, customers can still trade and transfer the coins, just like any other cryptocurrency.
Even if bitcoin fades into obscurity, finance experts believe that the technology behind it will live on and even change how financial services work. According to a study conducted by Swiss non-profit World Economic Forum, the blockchain, which is the public ledger that makes bitcoin transactions possible without a central infrastructure overseeing them, has the potential to "reshape financial services." The forum is known for holding an annual conference that brings business and finance experts together. Weforum's report says large central banks have already begun looking at how the blockchain can transform the way they move money, especially between countries. It will allow them to do more secure and faster transactions that also cost less than they do today.